SysAid: End User's Manual | | |
Welcome to SysAid™, a powerful tool for help desk.
You are an end-user, which means you can submit service requests to SysAid
administrators. SysAid administrators can set up and control the help desk,
manage assets (such as computers, screens, keyboards and printers) and configure
the end user interface, where you submit your service requests. | | |
This guide has been written especially for end users. It will guide you through
SysAid’s various features. SysAid lets you submit error reports, questions, and
service requests to your IT administrators. With SysAid, you will be able to
quickly and easily find the help you need.
You can contact IT administrators via: SysAid end user interface, telephone,
email, or, if enabled, via a special web submission page your IT administrators
have created for you. | | |
Logging In - the Three Options
• Option 1 - Via Ilient web site.
• Option 2 – Local Installation - Shortcut Icon.
• Option 3 – Press the F11 hotkey to launch the End User log-in page. | | |
Option 1
SysAid comes both as an in-house solution, or as an on-demand hosted software. If
your organization uses the on-demand edition, you can login via SysAid web site,
using your account ID in the following format: www.<your account ID>.ilient.com.
To login you need to know also your account, username, and password.
The account ID distinguishes your network from other networks that use SysAid on-
demand edition. No account has access to any other account, and one account is
enough for even the largest organization.
Alternatively, your organization may has set up a separate domain name. Please
find out with your administrator how to login to your account.
Once you have successfully logged in you will see the SysAid End User Portal.
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Option 2
SysAid can also be installed on the network in your organization, as an in-house
solution. In some organizations, a SysAid agent will be installed on your computer.
In this case you will see a SysAid shortcut on your desktop:
Click on the shortcut to login.
If no shortcut is available, you can still login. Open any browser. Input a URL in
the following style:
http://<server IP>:port
<Server IP> refers to the IP address of the server SysAid is installed on. “Port” is
the port number SysAid is listening on. If the port is 8080, you need not enter it,
since browsers assume port 8080 by default. When SysAid loads, input your
username and password.
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